Cargo account

Apply for a WestJet Cargo account

Enjoy the benefits of a WestJet Cargo credit account. Book shipments online, chat with your dedicated sales representative, track packages in real time and more. Discover all the benefits when you become an account holder.

Terms and conditions:

  • Credit term accounts to meet all WestJet Cargo account criteria as noted below
  • An annual review of all WestJet Cargo accounts is completed for the previous calendar year's activity to determine your account complies with WestJet Cargo’s terms and conditions
  • Should the revenue not meet our minimum requirements or no activity on your account for a period of twelve (12) consecutive months, the account may be cancelled without notice
  • The credit application is to be submitted via email to: A WestJet Cargo Representative will contact you within 7 business days
  • WestJet Cargo reserves the right to change any terms and conditions without notice
  • USA Accounts: TSA Regulations have a mandatory requirement that all credit applications from the United States must provide their TSA registration number or complete a KSMS application form to apply to the TSA to register their company. Accounts will be opened only to those companies who are registered with the TSA.
  • Termination or refusal: WestJet Cargo and its affiliates have the right to refuse or terminate forthwith any credit account or this agreement, at any time, for any or no reason, without notice


  • Must be a registered business and provide your Business GST/HST number at time of application
  • Accounts must reach a total revenue of CAD3,000 or more in annual sales with WestJet Cargo in the same year (freight and surcharges included)
  • The credit amount will be determined upon review of the credit application and same to be advised at time of account approval
  • All applicants must reside and carry out business in Canada or the USA
  • CASS/IATA members are exempt from this review

Payment terms:

  • Invoices are sent weekly, and payment is due in full within 30 days from invoice date. Delinquent accounts will be put on hold and may incur an administration fee and/or interest.

  • Interest Payable: An interest rate of 18% per annum (1.5% monthly) will be assessed on all overdue accounts

Not eligible for a credit account? You can still ship with WestJet Cargo! Request a quote or find more information, or contact our Contact Centre at 1-866-952-2746

General Accounting Information

Discrepancies: Any discrepancy in billing must be reported within 30 days of receipt of invoice by contacting WestJet Cargo’s accounting office at:

WestJet Cargo, 22 Aerial Place NE, Calgary, AB T2E 3J1 
Phone: 1-888-444-6685 

Address changes: All address changes must be reported directly to WestJet Cargo’s accounting office at:

WestJet Cargo, 22 Aerial Place NE, Calgary, AB T2E 3J1 
Phone: 1-888-444-6685