image_campusair

Priority

Looking for fast and reliable delivery? Priority is designed to meet your urgent shipping needs.

Whether you’re in healthcare, manufacturing or any industry requiring quick and dependable logistics, our product ensures your critical goods reach their destination on time. For those critical moments when time is everything, WestJet Cargo’s Priority service offers top-tier speed and reliability. Perfect for industries like healthcare and manufacturing, Priority ensures that essential shipments are loaded first and travel on scheduled flights.

 

campus

Why choose priority?

  1. Guaranteed uplift on your selected flight
    Your shipment gets top priority for loading.
  2. Reduced cut-off times at major hubs
    (Calgary, Vancouver, Toronto*)
    Narrowbody flights : 2 hours before departure (instead of 3 hours) Widebody flights : 3 hours before departure (instead of 6 hours)
  3. Eligible cargo types  
    General cargo, human blood, tissue samples, and machinery.
  4. Refund guarantee 
    If your Priority shipment doesn’t fly as confirmed, your Priority fee will be refunded. 
    * Calgary, Vancouver, Toronto and expanding

 

Benefits at a glance

  • Your cargo shipment is guaranteed uplift on a specific flight
  • Higher loading priority than General , from all origins of the WestJet Cargo network
  • Enjoy shorter tender reduced cut-off times, from - Calgary (YYC), Vancouver (YVR), Toronto (YYZ), Winnipeg (YWG), Edmonton (YEG), Halifax (YHZ), and Kelowna (YLW):
    • Narrowbody Flights: 2 hours before scheduled departure (STD) 
    • Widebody Flights: 3 hours before  scheduled departure (STD) 
  • Shipments include a special label, ensuring careful handling throughout their journey
  • In the unlikely event your shipment does not fly as confirmed, the Priority charge will be refunded

Frequently asked questions

Priority shipping is available for the following cargo types:

  • General Cargo (no additional special handling code required).
  • Human blood, cord blood, tissue samples, and live human organs (the special handling code LHO must be added to these shipments).

Yes, there are specific weight guidelines for Priority cargo based on the aircraft type:

  • DASH 8 - Maximum piece weight 75 kg
  • B737 - PAX: Maximum piece weight 136 kg
  • B787 - Maximum piece weight 2000 kg
  • B737 BCF - Maximum piece weight 2000 kg

If your Priority shipment does not fly as confirmed upon acceptance, you can request a refund of the Priority charge.

Here are the details for the refund request process:

  • The refund request must be submitted within 7 days of the shipment's scheduled flight arrival date.
  • The request must come from the agent, shipper or consignee.
  • The refund will be returned to the original form of payment upon completion of the investigation.
PRIORITY REFUND REQUEST FORM

A refund is not eligible in scenarios where the service level guarantee cannot be met due to circumstances beyond WestJet’s control. This includes, but is not limited to, instances caused by weather conditions, air traffic control, Acts of God, peril of the air, riots, strikes, civil commotion, or any other cause beyond WestJet's reasonable control.

Ready to ship?

  • Explore

    Flight Schedule

    You can see our flight schedule by entering some information below.

  • Book

    Get a Quote

    Submit your client, cargo and shipment information and we will get back to you with a comprehensive quote.

  • Track

    Track a Shipment

    Add your prefix and AWB# below to track your WestJet Cargo shipment.